Frequently Asked Questions

Everything you need to know about shopping with ANINE BING.

What is your return policy?

We accept returns on all full-priced items within 14 days of delivery, provided they are in original condition with all tags attached. Please note that sale items are considered final sale and are not eligible for return or exchange.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the United States. International shipping times vary by destination but generally arrive within 7-10 business days via DHL Express.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. International customers are responsible for applicable duties and taxes, which are calculated and displayed at checkout for most regions.

How can I track my shipment?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations. Please review your order carefully before confirming your purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.